To initiate the return of goods, kindly contact us to receive a unique order return code. Please note that we will not accept the return of goods without prior notice. It is the customer’s responsibility to ensure the proper authorization is obtained before returning any items. This code is crucial for us to efficiently process your return and ensure a smooth experience for you.

For inquiries or to request a return authorization code, please contact our customer support team at hi@leatherswift.com.

Refund and Returns Adress:

Leather Swift Co.
Address: 9201 Lambrighy Rd, Houston, TX 77075 United States.
Email: hi@leatherswift.com

Thank you for choosing Leather Swift! We are committed to ensuring your satisfaction with our premium handmade leather products. Please read our Refund and Returns Policy carefully to understand the terms and conditions.

Processing Time:

  • All handmade items require a processing time of 3-7 business days.

Free Shipping:

  • Enjoy complimentary shipping on orders totaling $120 or more, delivered via USPS First-Class Package.
  • During checkout, choose from various shipping services to suit your preferences.

Return Process: To initiate a return, please adhere to the following steps:

  1. Contact Us:
    • Reach out within 15 days of receiving your order.
  2. Ship Items Back:
    • Return items within 15 days of delivery.
  3. Cancellation Request:
    • Request a cancellation within 24 hours of purchase.

Important Details:

  • Restocking Fee:
    • No restocking fee is applied.
  • Condition of Returned Items:
    • Items must be brand-new, unused, and undamaged, with the original packaging.
    • Refunds or credits are not issued for used items.
  • Return Shipping Fee:
    • Customers are responsible for shipping costs of unwanted items.
    • A return label will be provided for damaged/defective items.
    • Shipping and express shipping fees are non-refundable.
  • Wrong Item Orders:
    • Refunds or credits are not issued for orders of the wrong item.
  • Exchanges and Refunds:
    • Available for damaged/defective items.
  • Customized Items:
    • Personalized stamp, custom leather, and stitch color items cannot be returned, refunded, or credited.
  • Cancellation Fee (if applicable):
    • Minimum $10 or 10% of the total amount, whichever is greater.
  • Shipping Method:
    • USPS is our default shipping provider unless a special request is made.

Eligibility for Return:

  • To qualify for a return, the item must be unused and in its original condition, including the original packaging.

Required Documentation:

  • A receipt or proof of purchase is necessary to process the return.

Non-Eligibility for Return:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error are ineligible for return.

Note Regarding Key Hardware:

  • We do not take responsibility or provide compensation for lost keys due to hardware loosening.

For further assistance or inquiries, please contact us at hi@leatherswift.com.

Thank you for choosing Leather Swift!