Returns

Return policy

At LeatherSwift, we are committed to ensuring your complete satisfaction with our handcrafted leather products. If you are not entirely satisfied with your purchase, you may return the item within 15 days of receipt for a full refund or exchange, provided the item is in its original condition and packaging. Custom or personalized items are not eligible for return unless they are defective or damaged upon arrival. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error. Read full Return policy here.

How to return your order

Returning your order to LeatherSwift is a straightforward process. Follow these steps to ensure a smooth return:

1. Contact Us: Email our customer service team at returns@leatherswift.com to initiate the return process. Provide your order number and reason for the return.
2. Prepare Your Package: Carefully repack the item in its original packaging, including all accessories, tags, and documentation.
3. Ship the Item: We will provide you with a return shipping address. Ship the package using a trackable shipping method. Retain the tracking number for your records.
4. Confirmation: Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your return.

How to track and trace your return

Tracking and tracing your return is crucial to ensure it reaches us safely. Follow these steps to monitor your return shipment:

1. Track Your Shipment: Use the tracking number provided by your shipping carrier to track the status of your return. Most carriers offer online tracking services that allow you to monitor the package in real-time.
2. Stay Informed: Check for email updates from LeatherSwift regarding the status of your return. We will notify you once we receive your return and begin processing it.

Refunds

Once your return is received and inspected, we will process your refund. Here’s what to expect:

1. Approval and Processing: If your return is approved, we will initiate a refund to your original method of payment. Please allow a few business days for the refund to be processed and credited to your account.
2. Notification: You will receive an email confirmation once the refund has been processed. The timing of the refund may vary depending on your payment provider’s policies.

If you have any questions or need further assistance, please contact our customer service team at hi@leatherswift.com. We are here to help ensure your shopping experience with us is smooth and satisfactory.